South Union Mills offers the following Returns Policy: If you are not completely satisfied with your item, you may return that item for a full refund or exchange within 7 days of receipt. All custom made (aka anything made to specifically fit you) items will be returned for store credit only, no refunds. This includes items that we regularly stock but do not have your size in stock at the time of order. If we make it for you and it's not in stock, then we will accept returns only for in store credit.
The item must be in new, unused condition and arrive back to South Union Mills in the same condition it left our store. Shipping back to South Union Mills is the responsibility of the customer, unless the refund or exchange is due to a mistake or other problem of South Union Mills. Furthermore, unless the item is defective, shipping costs will not be refunded to the customer when a refund is made. Again, all special order or out of stock garment purchases may be returned for store credit/exchange only.
All return communications/inquiries should be made to custserv@southunionmills.com