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Our Newsletter


Shipping, Returns, & Conditions

 

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

CURRENCY

All prices are listed in United States Dollars (USD) unless otherwise specified. If you would like a currency converter, please visit www.xe.com

EXCHANGE RATES AND TAXES

Overseas orders by credit card or any other payment will use the exchange rate on the day they are charged, which might vary from the exchange rate on the day of order. The prices obtained in currencies other than United States Dollar (USD) by using the built-in currency converter are to be used as general guidelines only and can vary to the actual exchange rate used on the day of charging the order. We reserve the right to change prices/products without notice.

PAYMENT OPTIONS

We accept payment in the following ways:

 

  • Mastercard
  • Visa
  • Paypal
  • American Express
  • Paypal
  • Check or money order

PAYMENT TERMS

All orders require complete payment and clearing of funds before your order(s) will be processed.

TYPOGRAPHICAL ERRORS AND OMISSIONS

Considerable care has been taken with the preparation of all information and prices on this site, we will not be held responsible for typographical or other errors or omissions regarding prices or any information given.

In the event that a product or service is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.

HANDKERCHIEF DIMENSIONS

All of our handkerchiefs are made from 100% cotton cloth, an organic substance that will shrink and distort when washed and sometimes when ran through the manufacturing process.  Thus, the handkerchief dimensions that are listed in the item descriptions are approximately and EVERY handkerchief will not be EXACTLY that size.  Thank you for your understanding, but we will no longer give refunds for handkerchiefs being slightly different in dimension from the description.  We have no way of inspecting EACH handkerchief prior to shipment unless the wait time for orders dramatically increases. 

ONLINE ORDERS

Once you have placed your order through our website, you will get an automatic email confirmation containing the full order details. In some instances these automated emails may be blocked by spam filtering services. For questions, queries or problems relating to your order please contact us using the methods specified on the Contact Us page of this website.  Your credit card will be charged at the time of the order whether the item is in stock or it isn't.  We have no control over this as our orders are processed through our Ecommerce platform.

TELEPHONE INQUIRIES

Telephone inquiries are welcomed.  If your call is not answered, please leave a voice mail message and your call will be returned promptly.  Please be respectful of us and call between the hours of 8 AM and 8 PM CST

COPYRIGHT/ACCEPTABLE USE POLICY

All information or data on this web site including but not limited to text, photos etc is under copyright of Us unless otherwise specified. Unauthorised use, sale, distribution, sharing or otherwise of content published on this website without written approval by Us is a breach of copyright. We reserve the right to sue for damages resulting from commercial breaches of our copyright by third parties which got the copyrighted material from your usage of such material.

PARTICIPATION DISCLAIMER

We do not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, we are merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, we reserve the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Didgeridoo Dojo in its sole discretion.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Our Company, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

THIRD PARTY LINKS

In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, even if the third party is affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of us. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, we seek to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

DISCLAIMER

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by us without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Are your online payments secure?

The checkout pages on this website are protected with SSL (secure socket layer) with at least 128 bit SSL encryption which means information provided by you during the checkout process is encrypted when travelling over the internet. No payment information is stored directly on our servers

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you would like to return an item, please email us at orders@southunionmills.com.  Our return mailing address is South Union Mills, 3023 Duplex Road, Spring Hill, TN 37174. 

Shipping


We can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.  Sometimes shipping prices that are calculated at the time of the order are not reflective of current rates.  In that instance,you will be notified by email of the shipping cost difference and asked for reimbursement of that cost.  The order will not be shipped until all charges are fully paid.