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Our Newsletter


Service

South Union Mills's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at orders@southunionmills.com or chris@southunionmills.com, or call 615-788-1510 during normal business hours (8AM - 8PM) and we will be glad to assist you.  If you do not get an answer when you call, please leave a message and we will return your call.  Calls are usually returned within 3 days, so please be patient. 

How long will it take for my order to be shipped?  We strive to ship all in stock items as quickly as possible.  SUM is a part time pursuit, but we are able to provide first quality customer service.  We usually ship all in stock orders within 72 hours of order.  Any item that is ordered and is not in stock at the time of order may take 6-8 weeks, sometimes longer.  We will process your order and get it to you as soon as possible, but many of our items are hand made and things such as this do take time.  Any non-custom order may be refunded if you tire of waiting for the item.  Custom order items are not available for refund. If you have a "have to have" situation for an event, please communicate this to us early in the ordering process.

What if your package arrives damaged?  All packages shipped by Priority Mail have an automatic $50 of insurance applied to them.  Therefore, if your order is for more than $50, please request special handling for insurance.  Otherwise, if your package arrives damaged, please contact the USPS and handle according to their process.

 

What methods of payment do you accept?  We accept all major credit cards, Paypal, checks, and money orders.  If you prefer to pay by check, please order through our normal shopping cart feature and then check "paying by check" and mail the check to Chris Utley, SUM, 3023 Duplex Road, Spring Hill, TN 37174.  NOTICE:  We sometimes get inquiries about orders that are requiring a wait with comments such as "you already billed me", etc.  Your credit card will be charged at the time the order is placed, whether the item is in stock or not. This is not something within our control, but is controlled by our Ecommerce platform, Bigcommerce.  Thank you for your understanding.



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